RetailBot — Multi-Channel E-Commerce Assistant
An AI-powered support chatbot that handles product tracking, processing refunds, answering FAQs, and recommending products directly within WhatsApp and Web chat.
The problem
DTC brand experiencing exponential support ticket volumes during peak holiday seasons, driving customer frustration and high support staff costs.
Our solution
Integrated OpenAI's GPT models via n8n to connect live Shopify database APIs. It automatically parses user requests, fetches order statuses, and executes actions.
Tools used
Illustrative outcome
Automated 73% of customer queries, reduced average resolution time from 14 hours to instant, saving $12,000 in monthly support expenses.
Note: this is a concept case study — figures are illustrative targets, not verified client results.
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